Return Policy

We want you to be happy with what you receive. If something is not right, tell us and we will make it right.

The short version

• 30 days to request a return on stock sizes
• Items must be unused, uncut and in original condition
• Custom-cut pieces are final sale — they were made for you and cannot be resold
• Damaged or wrong items are replaced free, no return needed
• Return shipping on a change-of-mind return is the customer's responsibility

Damaged, defective or wrong item

This one is on us. If your order arrives damaged, or we sent the wrong size or shape, contact us within 5 days of delivery with a photo of the box and the contents. We will send a replacement at no cost to you and you do not need to ship anything back. Foam is light and returning it costs more than replacing it, so we would rather just cut you a new one.

Change of mind on a stock size

If you ordered a stock size and simply do not need it, you have 30 days from delivery to request a return. The piece must be unused, uncut, undecorated and in the condition it arrived. Contact us first for a return authorisation — returns sent without one may not be processed.

Return shipping is the customer's responsibility, and the original shipping charge is not refunded. Once the piece arrives and we confirm its condition, we refund the product price to the original payment method within 5 business days.

A practical note, honestly: foam is bulky and cheap to make but expensive to ship. On a small order, the return postage often costs more than the refund. Message us before you ship anything back and we will tell you plainly whether it is worth it.

Custom and cut-to-order pieces

Custom shapes, custom sizes, center holes, cutouts and any piece made to your specification are final sale. We cut them for your order and cannot resell them. If a custom piece arrives damaged or does not match the specification you approved, that is a different matter and we will replace it — contact us with photos.

Oversized pieces (18 inches and larger)

Large dummies ship in their own carton and cost several times more to send than a standard size. They are returnable under the same 30-day rule, but the return shipping cost is significant. Contact us before ordering if you are unsure about a large size and we will help you pick the right one.

Cancellations

Because we cut to order, contact us as soon as possible if you need to cancel. If we have not cut your order yet we will cancel and refund in full. If it is already cut or packed, the standard return terms apply.

How to start a return

Email us with your order number and what you would like to do. Include photos if the item arrived damaged. Use the form below or write to us directly — we answer within one business day.